Zephyra Privacy Policy

When you message us to arrange a charter for our 88 yachts and boats, we collect the details you provide in the chat. This includes your name, contact details, preferred charter date, duration from 2 hours, selected departure location, and group size up to 90 guests. We also record your specific preferences, such as catering choices, water sports requests like jet skis or flyboards, and special setups like a DJ or transfers. In accordance with our boarding procedure, we do not request or store copies of your passport or personal identification documents.

We use your personal details exclusively to organise your vessel, assign a licensed captain and crew, and arrange requested add-ons such as fishing tackle or catering. Your contact information allows our team to respond within 15 minutes during operating hours to confirm your 30% deposit, discuss route options, or reschedule your date via chat if weather conditions prevent sailing. We also use your booking history to manage payment receipts and process full refunds if bad weather occurs and you opt against selecting an alternative charter date.

Our website uses essential cookies and basic analytics tools to monitor overall site performance and ensure the booking interface functions correctly. These tools record standard technical data, such as your browser type, device details, and pages visited, without linking this information to your personal profile. We do not use intrusive tracking software or sell online behaviour data to external advertising networks. You can disable non-essential cookies through your web browser settings at any time without affecting your ability to contact us directly via WhatsApp.

You have the right to request access to the personal information we hold about your charter bookings, ask for corrections, or request the deletion of your contact history. Because we do not publish direct email addresses or phone lines, all privacy enquiries and data management requests are handled through our official messaging channel. Simply click the WhatsApp button on our website to message our team during our operational hours of 9:00 to 23:00 GST. We will review and process your request within our standard 15-minute response window.